Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Gitam.
PARTNER REFERRAL ORDERS — NO RETURNS POLICY Orders placed using a partner referral code are not eligible for returns or refunds. Exchange only — applicable for: ✓ Wrong product received ✓ Damaged product received To request an exchange, WhatsApp us within 24 hours of delivery with unboxing video proof. All other orders: 7-day exchange policy.
We want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, you may contact us for a return, replacement, or refund, subject to the terms below.
1. ELIGIBLE RETURNS
Returns or replacements may be requested in the following cases:
• The product is damaged when delivered.
• The product is defective or not functioning properly.
• You receive an incorrect product.
• You receive a wrong item, size, colour, or variant, where applicable.
• An item is missing or incorrectly included in your order.
2. RETURN REQUEST TIME
You must contact Gitam within 48 hours of receiving your order to report a damaged, defective, incorrect, or missing/wrong item.
Requests received after this period may not be eligible for return, replacement, or refund.
3. UNBOXING VIDEO & PROOF
For damaged, defective, incorrect, or missing/wrong items, customers may be required to provide:
• A clear unboxing video showing the package from the time it is opened.
• Clear photographs of the package and product.
• Relevant order details.
This information may be required to verify the issue and process the claim.
4. PRODUCT CONDITION
Where a return is approved, the product should be:
• Unused and in its original condition.
• In its original packaging, wherever applicable.
• Returned with accessories, tags, manuals, or other items supplied with the product, wherever applicable.
5. NON-ELIGIBLE RETURNS
Returns or refunds are not applicable for products that are:
• Damaged due to misuse, negligence, or improper handling.
• Damaged due to normal wear and tear.
• Used, altered, or modified by the customer.
• Reported after the applicable reporting period.
• Returned without the required proof, where proof is requested for verification.
6. RETURN APPROVAL
Once you contact us, we will review the information and evidence provided.
If the issue is verified and approved, Gitam will coordinate the applicable return, replacement, or refund process according to the applicable supplier terms.
7. REFUND
If a refund is approved, it will be processed according to the applicable supplier and payment process and, where applicable, returned to the original payment method.
Shipping charges are non-refundable, subject to applicable supplier terms.
8. RETURN SHIPPING
Where a return is approved, return shipping responsibility and charges will be handled according to the applicable supplier terms.
9. CONTACT US
For any return or refund request, please contact us through our Contact Us page and provide your order number along with the required details and proof.
Gitam reserves the right to review each return or refund request and approve it based on the applicable return conditions and supplier terms.